About Us

Frequently Asked Questions

Why use Pix Studio to do my scanning?
How much will it cost?
What is DPI?
How are the files saved on CD?
What is the best size to order for viewing on a Video CD?
How do I send my slides or negatives to Pix Studio?
How will my slides or negatives and scanned images be returned to me?
What steps will be taken to avoid damage to my images?
How long will it take to scan my images?
What about copyright?
What is an image border?
What is dust and scratch removal?
What is included in the retouching service?
How can I take advantage of the free trial service?
Why should I have my images burnt to DVD?
How can I pay Pix Studio?
Are bulk discounts available?

Why use Pix Studio to do my scanning?

  • Each image is individually assessed and scanned appropriately - we do not do any batch scanning
  • We offer a flexible pricing structure to suit your individual needs
  • We offer a variety of affordable options for your finished scans
  • Your slides and negatives will be handled with the utmost care at all times
  • Your slides or negatives will be returned to you via Royal Mail special delivery (insured up to £500 if they are lost or damaged in transit)
  • Your images can be returned to you on CD or DVD as .jpg or .tif files in a variety of sizes
  • We will save you hours of laborious hours scanning images
  • Our aim is to get your images back to you within 5 working days - if you need a quicker turnaround please feel free to contact us to discuss your requirements

How much will it cost?

• We offer a flexible pricing structure to suit your individual needs

Service levels

Gold
35mm originals are scanned at 2000dpi, larger sizes are scanned at 1000dpi. This captures far more detail and is suitable for making a full page print on an inkjet printer, especially if you need to crop or manipulate the image.

Pro
Our top level of service for the professional photographer. Images are scanned at 4000dpi for 35mm and 2400dpi for larger sizes. This equates to a scan at over A3 size from a 35mm original, and A2 size from a medium format original.

Size of original

Gold

Pro

35mm

£1.10

£2.00

Medium format

£2.00

£4.00

4" x 5"

£3.50

£6.50

What is DPI?

DPI stands for: Dots Per Inch (and is also know as PPI: Pixels Per Inch). Both refer to the number of dots or pixels in every square inch of an image. Scanning a small original at a high resolution allows one to reproduce it at a larger size. As a bitmap image is enlarged, the effective resolution is reduced.

 

How are the files saved on CD?

Your files can be saved with incremental numbers. You can request the header part of a file name on your order form.

What is the best size to order for viewing on a video CD?

The maximum resolution a Video CD can display is 720x480 pixels. Therefore an A4 scan at 72dpi would be the optimum size for viewing on a Video CD.

How do I send my slides or negatives to Pix Studio?

You can send your slides or negatives to us via Royal Mail. If your slides or negatives are one-offs or have sentimental value we do recommend that you use a recorded or special delivery service - always package your negatives in clear plastic sleeves and in a hard backed envelope and slides in a plastic container. Pix Studio cannot be held responsible for any damage or loss incurred whilst your images are in transit.

How will my slides or negatives and scanned images be returned to me?

Pix Studio will send your processed order and return your original slides or negatives back to you in padded envelope(s) via Royal Mail as a special delivery insured up to the sum of £500. (if this insurance sum is not sufficient please contact us for further options). Pix Studio cannot be held responsible for any damage or loss incurred whilst your images are in transit.

What steps will be taken to avoid damage to my images?

Your images will be handled with the utmost care at all times. We only use the highest quality equipment and never handle slides or negative without cotton gloves. When your images have been scanned we will return them to you via Royal Mail special delivery packaged in padded envelopes using any casing that was provided by the customer.

How long will it take to scan my images?

We aim to complete your order within 5 working days. If your order is more urgent, please feel free to contact us.

What about copyright?

Pix Studio assumes that the customer has secured full copyright permission for all images submitted for processing.

What is an image border?

The border is the slide mount or the unexposed area of a negative

Scan with border
 
Scan without border

What is dust and scratch removal?

Dust and scratch removal is an automated process to eliminate almost entirely any foreign objects that are on the original slide or negative. There is an extra fee of 50p per image. For an example of how well this process works see below. In our experience, our process removes 90% of unwanted marks.

 

Scan without ICE
 
Scan with ICE

What is included in the retouching service?

The retouching service includes:

Colour correction
Red eye removal
Major scratch removal
Removal of foreign objects
Removal of tattoos or scars

How can I take advantage of the free trial service?

To see what Pix Studio can do for you send us one of your originals. We will then scan it at each of our service levels return it free of charge.

Please complete the free trial scans form, print out the page, and send with your original to:

Pix Studio
c/o Studio Republic
Second Floor
12 Southgate Street
Winchester
SO23 9EF

Why should I have my images burnt to DVD?

If you choose to have your originals scanned at higher resolution, it makes sense to have your images burnt onto DVD, rather than having several CDs. Our CDs hold 650Mb, while our DVDs hold 4.6Gb. Also some DVD players will recognise the content as being images and will display them in a slideshow format on your TV.

How do I pay Pix Studio?

You can either pay using a credit or debit card using the WorldPay system, or by cheque or postal order. Please make cheques payable to Pix Studio for the full amount and include this with your order.
Please note that no processing can be started without full payment.

Are bulk discounts available?

Yes - bulk discounts are automatically calculated for orders of over 100 scans.